Frequently Asked Questions (FAQ)


  • Android

    → For android devices, you can download the app on the Google Play Store. Once there, simply install the app.
  • iOS

    → For Apple devices, you can download the app on the App Store. Install the app there and enjoy your Russian dating experience.
  • The Photo sharing feature is exclusive only for Premium members. Proceed to the next section on how to be a Premium member.
  • If you're already a Premium member, you can share the photos from your private gallery through the Messaging feature.

When you upload a profile picture, whether it be in a public or private album, our team will still have to check its authenticity first before ever publishing it on your profile. This is to ensure no identity is stolen and scammed. Please give us a few minutes to review your photo. If it passes the review, it will immediately show on your profile.

  • Click GO PREMIUM on the top menu section.
  • Select your mode of payment and enter the necessary details.

We accept payments from

  • Major Credit Cards (Master Card & Visa)
  • Paypal
  • To cancel your Premium Membership subscription, contact our Customer Support to assist you.
  • To change your email address, go to Account Settings.
  • On the Change Email tab, enter your new email address and click Save Changes.
  • To retrieve your account, go to Forgot Password.
  • Enter your TrulyRussian email address and select SEND REQUEST.
  • Then check your email for a message with the Change Password link. Click on that link and enter your new password.
  • Go to the profile of the member that you wish to block and select Block User on more options.
  • Once confirmed, the blocked member will no longer see any of your activity on TrulyRussian.
  • Go to the profile of the member that you wish to block and select Report User on more options.
  • Select the reason on your report, give us a message, or a screenshot.
  • Once your report is sent, our team will work on the necessary actions for the reported user.
  • To deactivate your TrulyRussian account, go to Account Setting.
  • On the Manage Account tab, click Deactivate Account.
  • If you ever want to reactivate your account, just log in with your old email and password and your early activities and profile will be recovered as before.